BlinkingPC Your Business IT Department

South Florida businesses who have been on the receiving end of unresponsive IT support know how frustrating it is to be left hanging when help is needed the most. Today’s businesses depend on their technology to complete their daily workload. Technology failures cost businesses both time and money. When things go wrong, business owners need to know that their request for help will be attended to in a timely manner.

What Makes an Effective Helpdesk?

Many IT companies offer “help desk” support. But what most companies really offer is an “on-call computer fix guy”. A true help desk can support user application and process issues, not just fix a computer when it won’t turn on? At BlinkingPC all of our technicians live and work in Miami, Broward or Palm Beach, Because we are local we strive for on-time, responsive, proactive support delivered in minutes or hours, not days. IT moves fast and so should your support; employee downtime kills productivity. Here is how we strive to make our helpdesk / service desk work for your South Florida business.

1. Responsive service. If your computer guy is good, but doesn’t answer or return calls it really doesn’t matter. At BlinkingPC we understand that delays happen but we strive to provide remote assistance within minutes of requesting support. When remote help desk is not enough and onsite service is needed we can generally have a quality certified technician onsite to repair your computers, servers or networks in just hours.

2. Proactive support. When known issues arise, such as Windows updates, that are known to cause issues with particular systems and software; we inform our clients to be mindful for the issues and perform proactive updates to eliminate these costly downtimes. Knowing if your security software will have compatibility issues with the next update of your current apps and proactively installing Software patches is a priceless benefit for clients.

3. Knowledgeable Technicians. Knowing how to repair or service your computers, whether Mac or Windows PCs, is the bedrock of tech support. Helpdesk is tech support for your business but based where your businesses are (Miami Ft. Lauderdale and Boca Raton). BlinkingPC does not provide support from overseas performed by a “support associate” reading from a cookie cutter script. The script approach wastes time, money and ,worst of all, many times winds up either not fixing your issue or requiring you to have to reinstall your whole operating system. This costs you both time and aggravation!

The BlinkingPC Solution

At BlinkingPC we offer competitive, helpdesk plans for businesses in Miami, Fort Lauderdale and Boca Raton that can cover all aspects of your computing needs. From simple user software support, to full “Service Desk” support, with onsite repair option plans to cover all needs and budgets. More than IT support, we are your partner in business productivity.

Contact us today for more information and to schedule a full needs analysis consultation and get your company’s helpdesk up and running.